More CIOs are turning to an emerging technology practice called robotic process automation (RPA) to streamline enterprise operations and reduce costs. With RPA, businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work. Others see RPA as a stopgap en route to intelligent automation (IA) via machine learning (ML) and artificial intelligence (AI) tools, which can be trained to make judgments about future outputs.
“A bank redesigned its claims process by deploying 85 bots to run 13 processes, handling 1.5 million requests per year”
Here is a look at what robotic process automation really is, and how CIOs can make the most of RPA in alignment with business goals. Read More